About Orphee Survey
Orphee Survey offers tailor-made, innovative and complementary services aimed at supporting you in measuring and promoting your quality of service, towards the delight of your customers. Orphée offers multi-channel diagnostic and consulting tools in order to support your teams as closely as possible, taking into account the growing constraints of responsiveness imposed on teams in winning and building customer loyalty.
Orphee Survey Basic Information
|Platform Name||Orphee Survey|
|Platform Category||Online Survey|
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Orpheus The Best
- Orphee Survey Experience in measuring Customer Quality for more than 35 years
- Integration of the brand’s strategic and marketing positioning in the Quality system (customer type, customer journey, fundamentals)
- Rapid deployment of visits
- Know-how in verbatim analysis
- Systematic control of the services delivered (consistency control – proofreading)
- A database of profiled and recruited investigators based on strict criteria and systematically evaluated
- Tailor-made support upstream and downstream of the systems
- Tailor-made restitution tools: from dynamic to digitalBecome an investigator
Investigators A base of 20,000 investigators including 10,000 active and professional
All Orphee Survey investigators are recruited on the basis of strict criteria: observation capacity and writing skills. They are systematically evaluated at the end of each mission. A “profiling” is constituted by investigator according to criteria such as their CSP and their consumption habits or the history of their missions.
Orphée has a base of PREMIUM investigators to carry out specialized or “high-end” assignments, in particular for assignments in luxury goods, the banking sector or the automobile industry.
Orphée has PRO investigators (traders, craftsmen, etc.) dedicated to B2B studies such as mystery visits or interviewing company managers “face to face” or by telephone.
NPS – Recommendation – Loyalty
Orphée offers you indicators to define areas for improvement on relevant levers of customer satisfaction. To have a statistical, reliable and long-lasting tool allowing to alert on significant deviations and to identify the customer satisfaction cycle: by SMS, telephone, point of sale or by email.
Internal satisfaction survey
Listen to the network and collect satisfaction with the various services offered: the training policy, the quality policy, the launch of a new service or product, etc.
Study of lost / unprocessed customers
Understand the expectations, motivations and criteria for choosing the targets that are “closest” but who have turned away from your brand: lost customers / unprocessed prospects. Determine the criteria and thresholds of infidelity or membership thresholds.
- Telephone platform based in Suresnes (92), specially designed for telephone missions.
- Equipment adapted to mystery calls – A recording system to monitor and listen to calls (subject to legal constraints).
- Listening system to monitor and listen to calls in parallel (controls)
- The selected tele-actors experienced in mystery call techniques: role-playing games and thousands of mystery calls played per year.
Orphee Survey has “expert” resources with cutting-edge skills and directly from the world of Retail, automotive banking or luxury. They have the field experience and the necessary expertise for specific missions.
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